I often hear in discussions on leadership a question asked of another “So what kind of Leader are you?” Populist leadership appears to having its moment in politics with “I’m just like you and it’s us against them”. But (certainly since the demise of workers unions) there is less of that in organisations. More than … Continue reading Leadership
When times are challenging, subsequent reorganisation often create changed teams of new people and additional responsibilities. In Oil & Gas for example, trading conditions have deteriorated further and the inevitable reorganisation means new teams and leaders need to perform better now than ever. A leader in a ‘streamlined’ reorganisation might see his best performers go … Continue reading Resilient Leadership of Teams
Problems happen. It’s a sign that we are alive! Friction in any team may be viewed as inevitable. The good news is that there is only friction where there is movement. And in this fast moving competitive market we operate in, movement is vital. Most entrepreneurs, after all, are essentially problem solvers. More importantly, dealing … Continue reading Problem Solving & Conflict Resolution
Customer Management in 60 Seconds! A quick guide …. Know who ALL your customers are – those outside the company who buy your products and services and colleagues who help to produce or deliver them. You can’t manage the one without the co-operation of the other. Successful managers are emotionally intelligent – knowing their … Continue reading Customer Management in 60 Seconds
Ten Top Tips to put you in pole position on the podium in order to present persuasively. You talking to me? Know your audience – their turn off’s and turn on’s. Pander to these and make your message meaningful and memorable for them. Know your stuff? Research thoroughly, think creatively and construct your … Continue reading How to Present Persuasively
10 Tips on Performance Turnaround There are lots of costs and risks of failing to deal with under-performance or conduct issues. Here are some tips on performance turnaround which may help minimize these risks. Don’t Procrastinate Act Now. If you are unhappy with performance, act while it can still be turned around. No surprises. Letting … Continue reading 10 Tips on Performance Turnaround
Customer service is now a big issue with businesses around the world and right next-door. Why? Well, there is barely a product or service which nowadays cannot be copied or replicated in double quick time – given patent laws (and how much lawyer you get for your pound). ‘Me-Too’ productisation is now perfectly acceptable as … Continue reading How can we deliver exceptional Customer Service?
Why is talent management so important? Talent management is very important for a number of reasons. Talent Management is about people – without people your organisation would not exist. It’s also the biggest investment in an asset an organisation makes year in, year out (check out your annual salary bill). You have to understand where … Continue reading Do I Need to Manage Talent?