Customer service is now a big issue with businesses around the world and right next-door. Why? Well, there is barely a product or service which nowadays cannot be copied or replicated in double quick time – given patent laws (and how much lawyer you get for your pound). ‘Me-Too’ productisation is now perfectly acceptable as … Continue reading How can we deliver exceptional Customer Service?
Gant, PERT, WBS, Critical Path … technical planning methodologies, all have their use. This technical side of Planning has recently come in for some flak where it was likened to a ritual rain dance; it has no effect on the weather but those who engage in it think it does. Much of the advice related … Continue reading What’s the Plan?