Motivational Ground Rules Managers often complain about lack of motivation of their people. This is the first fallacy of motivation. The only people who are not motivated are no longer with us. The rest of us still with a heartbeat , we all have a motive for what we do. It’s sometimes useful to remind … Continue reading Motivational Ground Rules
Signposting As Europe and the UK restart negotiations on Brexit, perhaps both sides will use signposting as they pick their way through complex agreements. Successful persuasion, like all aspects of negotiation, requires clarity in communication and a technique much used by skilled communicators and negotiators is Signposting. As the name suggests, it lets the other … Continue reading Signposting
Selling Success! Remember who’s in charge of the sale. It’s not you. Sorry about that, but selling is no longer about getting customers to do what you want, to follow your lead––or to buy what you want to sell. The customer is in charge today and this requires listening and patience. Make the phone ring. … Continue reading Selling Success
Customer Management in 60 Seconds! A quick guide …. Know who ALL your customers are – those outside the company who buy your products and services and colleagues who help to produce or deliver them. You can’t manage the one without the co-operation of the other. Successful managers are emotionally intelligent – knowing their … Continue reading Customer Management in 60 Seconds
Avoid Email Tyranny! Ten Top Tips for getting the best out of your Inbox and Outbox. Ping! Turn your email client off. Pick the moment at which you’ll be interrupted. What a fool! Never criticise anyone in email, and avoid technical debates. Use face-to-face meetings or ‘phone calls instead. c.c. Hell! Be judicious … Continue reading Avoid Email Tyranny!
Want to brush up your skills and be a great meeting participant? Here are some top tips: We will be mainly..? If you haven’t been sent an Agenda – ask for one! On the same page? Circulate any information that people need from you beforehand. Why me? We all like to be invited but sometimes … Continue reading How to be a Great Meeting Participant
Gant, PERT, WBS, Critical Path … technical planning methodologies, all have their use. This technical side of Planning has recently come in for some flak where it was likened to a ritual rain dance; it has no effect on the weather but those who engage in it think it does. Much of the advice related … Continue reading What’s the Plan?