Employee Engagement

Active Listening!

January 11, 2020

Active Listening is one of the key skills of Encoding and combines with feedback to maintain that all-important Communication loop.  Active Listening method operates as a group and is: Mirroring : Reflecting back feelings. Saying what you think the other person feels.  For example, one of your team comes up to you looking angry. You … Continue reading Active Listening!

The Role of Line Managers

March 10, 2016

Line managers have a crucial role to play in people development and are vital in helping a member of their team transition the learning from the classroom to the workplace. Some are less than clear on the role they can play when a team member is being trained.  Others, are less than happy about losing … Continue reading The Role of Line Managers