Active Listening is one of the key skills of Encoding and combines with feedback to maintain that all-important Communication loop. Active Listening method operates as a group and is: Mirroring : Reflecting back feelings. Saying what you think the other person feels. For example, one of your team comes up to you looking angry. You … Continue reading Active Listening!
Want to brush up your skills and be a great meeting participant? Here are some top tips: We will be mainly..? If you haven’t been sent an Agenda – ask for one! On the same page? Circulate any information that people need from you beforehand. Why me? We all like to be invited but sometimes … Continue reading How to be a Great Meeting Participant
Line managers have a crucial role to play in people development and are vital in helping a member of their team transition the learning from the classroom to the workplace. Some are less than clear on the role they can play when a team member is being trained. Others, are less than happy about losing … Continue reading The Role of Line Managers
How do firms carry on developing people when times are hard and sales and profits are hard to come by? It is only natural that firms look closely at how they can make savings. All too often this will include cutting training budgets, but in my view this is a short-sighted move, which can put … Continue reading Developing People in Tough Times