February 4, 2021

I often hear in discussions on leadership a question asked of another “So what kind of Leader are you?” Populist leadership appears to having its moment in politics with “I’m just like you and it’s us against them”. But (certainly since the demise of workers unions) there is less of that in organisations. More than … Continue reading Leadership

Active Listening!

January 11, 2020

Active Listening is one of the key skills of Encoding and combines with feedback to maintain that all-important Communication loop.  Active Listening method operates as a group and is: Mirroring : Reflecting back feelings. Saying what you think the other person feels.  For example, one of your team comes up to you looking angry. You … Continue reading Active Listening!


December 22, 2019

Signposting As Europe and the UK restart negotiations on Brexit, perhaps both sides will use signposting as they pick their way through complex agreements. Successful persuasion, like all aspects of negotiation, requires clarity in communication and a technique much used by skilled communicators and negotiators is Signposting.  As the name suggests, it lets the other … Continue reading Signposting

Selling Success

June 15, 2017

Selling Success! Remember who’s in charge of the sale. It’s not you. Sorry about that, but selling is no longer about getting customers to do what you want, to follow your lead––or to buy what you want to sell. The customer is in charge today and this requires listening and patience. Make the phone ring. … Continue reading Selling Success

Graph indicating elevated performance

Customer Management in 60 Seconds

June 15, 2017

Customer Management in 60 Seconds!  A quick guide …. Know who ALL your customers are – those outside the company who buy your products and services and colleagues who help to produce or deliver them. You can’t manage the one without the co-operation of the other.   Successful managers are emotionally intelligent – knowing their … Continue reading Customer Management in 60 Seconds

How to Get That Job!

June 1, 2017

Looking for a job can sometimes feel like a daunting and stressful process.  If you are looking for a job, here are some tips which may make the search a little easier. Who are you and what have you got going for you? We know your CV will be an effective document if it summarises … Continue reading How to Get That Job!

Man getting in the door

10 Tips on Performance Turnaround

May 11, 2017

10 Tips on Performance Turnaround There are lots of costs and risks of failing to deal with under-performance or conduct issues.  Here are some tips on performance turnaround which may help minimize these risks. Don’t Procrastinate  Act Now. If you are unhappy with performance, act while it can still be turned around. No surprises. Letting … Continue reading 10 Tips on Performance Turnaround

Graph indicating elevated performance

Do I Need to Manage Talent?

March 10, 2016

Why is talent management so important? Talent management is very important for a number of reasons. Talent Management is about people – without people your organisation would not exist. It’s also the biggest investment in an asset an organisation makes year in, year out (check out your annual salary bill). You have to understand where … Continue reading Do I Need to Manage Talent?

Hand holding plant growing - Nurturing