Open Programme Terms & Conditions

Course attendance and certification

Candidates will receive an email with joining instructions, a location map, public transport information, venue details and course timings to the email address provided on the booking form once the booking has been confirmed.

It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.

If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact gofastforward to arrange for them to be reissued.

gofastforward will send all correspondence primarily via email to the email address provided on the course registration booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.

It may be necessary, for reasons beyond the control of gofastforward, to change the content and timing of the programme, the date, the venue or the tutor.


We can only guarantee to hold a reservation on a course which has been confirmed in writing either by post, fax, e-mail or web form submission.

If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.

Upon receipt of your course registration booking form and subsequent payment in full, your place(s) will be confirmed.

Important note: gofastforward’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

Programme Dates and Venues

In the event of there being insufficient numbers booked onto a course gofastforward reserves the right to cancel or postpone the course. gofastforward reserves the right to alter or cancel published dates and change venues without liability. In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full.

In the event of cancellation of a course by gofastforward, we will endeavour to inform all participants a minimum of 14 working days before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another gofastforward course. gofastforward shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.


Should you cancel your place on the course, the following charges apply:

  • 30+ days before a course – £30.00 administration fee
  • 14 – 30 days before a course – 50% of the course fee.
  • 0 – 14 days before a course – 100% of the course fee.


Fees includes full course documentation and framed certification.
Open course fees also include coffee on arrival, morning coffee, lunch, afternoon tea.


Payment can be made by BACS or cheque and must be received with 7 days of the course being booked.


gofastforward will refund the full course fee or a free transfer to a more suitable course if you believe you have not benefited from a course you have attended.