As a culture, we are taught to be uncomfortable with conflict. As most of us have realised however, conflict is natural and inevitable. Conflict is neither good nor bad; it is simply a predictable occurrence within any relationship or team.
In fact, it may be fair to say that dealing with conflict is critical to success in all areas of your life. If you learn to start dealing with conflict and thinking of it differently, you will feel better about yourself.
Avoiding conflict is sometimes an option. However, here are occasions when in avoiding one conflict, you create another. The conflict avoided with the client by agreeing to delivery this morning that creates a conflict with the department that has to deliver. So, part of the exercise in conflict resolution is in understanding whether to avoid, compromise or assert.
Often conflict is scary because there is a feared loss of control, loss of self-esteem, or anger and confrontation. Inevitably then, many people view conflict as having a winner and a loser.
This session illustrates how using tools and techniques to Deal with Conflict can leave your position and your relationships stronger.
A Win/Win outcome!
- The Heat, Smoke and Fire of Conflict
- Identify conflict stages
- The real costs and risks of conflict
- Reactive and proactive responses to conflict.
- The 3Cs of Resolution
- Confidence in facing conflict
- Knowing how to be appropriate in responding
- Clarity in the real reason for the conflict
- Ability to understand every conflicting opinion
- How to stop an escalating conflict…..
- …before it becomes too costly.
- Assertive (not passive or aggressive) responses
- Ability to broker resolution in other conflicts
All our programmes develop an ability to adapt a safety conversation that connects, engages and changes behaviour. The activities during the training develop understanding of unsafe behaviours into transforming behaviour.