Leaders: Let’s T.A.L.K.
As a leader, conversations are one of your most valuable tools. Whether you’re checking in with a team member or navigating a tough topic, the way you communicate can shape relationships, build trust, and drive results. But let’s be real – sometimes we jump into conversations without being totally clear on why we’re having them.
That’s where T.A.L.K. comes in. It’s a simple, practical way to make sure your conversations are focused, meaningful, and genuinely helpful.
T – Topic
After the usual pleasantries, be clear about why you’re talking. It helps set expectations and keeps things on track.
You might say:
- “I wanted to go over the upcoming project deadlines.”
- “Let’s talk about your recent performance review.”
- “I’d love to get your thoughts on the new marketing strategy.”
A – Asking
Invite the other person into the conversation. Ask for their thoughts, ideas, or feedback—it shows you value their perspective and encourages open dialogue.
Try:
- “What do you think is the best way to tackle the issue with the xyz project?”
- “How are you feeling about the new team structure?”
- “Any thoughts on how we can improve our customer service?”
L – Listening
Really listen. Not just to reply, but to understand. Reflect back what you’re hearing and ask follow-up questions to dig deeper.
You could say:
- “I hear you on the timeline—how do you think we could adjust it?”
- “That’s an interesting take on the new policy. Can you tell me more?”
- “Sounds like the workload’s been intense. What tasks are feeling the heaviest?”
K – Kindness
End with appreciation. A simple thank-you can go a long way in building trust and keeping communication positive.
Say something like:
- “Thanks for your insights—this was super helpful.”
- “I really appreciate your honesty and suggestions.”
- “Thanks for sharing. It’s great to hear your perspective.”
So next time you’re heading into a conversation, take a moment to T.A.L.K.
It’ll help you stay focused, connect more deeply, and lead with clarity and care.
