Overview : Telephone Call Handling Skills
- A Telephone client skills programme delivered flexibly in short segments so that a working day is also a learning day.
- Practical skills on building customer care by telephone
- Skills to identify caller types and adapt and connect for a productive call
- A Call Structure which guides in effective and efficient call handling
- Understanding the customer service experience
Who is it for?
All who use the telephone to serve or sell.
What is it about?
Developing a trustworthy, productive relationship on the telephone
What will be the outcomes?
The programme is designed specifically for each client. Typically outcomes include :
- Better Quality Calls
- Higher Value Interactions
- Added Value Sales
- Higher Client Satisfaction
- Higher problem resolution
- Higher Call to Sale Ratio
- More involved employees
- Stronger team culture
What do our clients say?
A very informative, well structured and interesting programme. Really engaging and involving.